Question 1

How do I choose the right size?

Accepted Answer

Every product page has a Size Guide chart with UK, EU, US sizes and foot length in cm. Measure your foot from heel to the longest toe and match it to the chart. If you are between two sizes, take the larger one. Still unsure? WhatsApp us and we will help.

Question 2

What if the size does not fit?

Accepted Answer

Request a size exchange within 7 days of delivery from your account or on WhatsApp. Our courier picks up the old pair from your address and delivers the new size. The product must be unused and in its original box.

Question 3

Do you deliver across India?

Accepted Answer

Yes. We ship to 26,000+ pin codes through Shiprocket and Delhivery. Most orders reach within 3 to 7 working days.

Question 4

Is Cash on Delivery available?

Accepted Answer

Yes, COD is available on most pin codes. You can also pay online by UPI, card or net banking at checkout.

Question 5

Are the Kolhapuri chappals genuine leather?

Accepted Answer

Yes. Our Kolhapuris are hand-stitched from vegetable-tanned leather by craftsmen in the Kolhapur belt. No nails, no glue — only leather and thread.

Question 6

How long does delivery take?

Accepted Answer

Orders are packed within 24 hours. Delivery takes 3-7 working days depending on your pin code. You get a tracking link on WhatsApp as soon as the parcel is picked up.

Question 7

Can I visit the shop?

Accepted Answer

Of course. We are at Mini Market, Narayangaon, open every day from 8:00 AM to 10:00 PM.

Question 8

How do I care for leather footwear?

Accepted Answer

Keep it dry, wipe it after use, and apply a little castor or coconut oil once a month to keep the leather soft. Store away from direct sunlight.

Frequently Asked Questions

Still not sure about something?