The short version: 7 days to get the size right

If a pair does not fit, you can request a size exchange within 7 days of delivery. Our courier collects the old pair from your address and delivers the size you asked for. You pay nothing for the pickup or the redelivery on the first exchange of an order.

This is the same thing we do at the counter in Narayangaon. Nobody is going to argue with you about a size.

How to request an exchange

• Open your account on this website, go to Orders, and use 'Request exchange' on the item — or simply WhatsApp us your order number and the size you need.
• Do it within 7 days of the delivery date.
• Keep the pair, the original box and any dust bag ready for pickup.
• The courier picks up within 2 to 4 working days. Once the old pair reaches us and passes a quick check, the new size ships the same day.
• End to end, a size exchange usually completes in 6 to 10 working days.

Condition the pair must be in

Footwear can only be exchanged or returned if it is genuinely unused. Try the pair on indoors, on a clean floor — that is enough to know whether it fits.

• Unused, with no dirt, scuffs, creases or wear on the sole.
• In its original box, undamaged, with all tags and the dust bag if one was supplied.
• No smell, polish, oil or adhesive applied to the leather.
• All accessories included — extra laces, insoles, care card.

If you want a refund instead of an exchange

You may return an unused pair for a refund within 7 days of delivery. Raise the request the same way as an exchange and tell us you want a refund rather than a different size.

Once the pair reaches us and passes the condition check, refunds are processed within 5 to 7 working days — to the original payment method for prepaid orders, or to a UPI ID or bank account you give us for Cash on Delivery orders.

The product amount is refunded in full. If the order was below ₹999 and shipping was charged, the ₹60 shipping fee is not refunded, since the courier has already been paid for that trip.

Wrong, damaged or defective delivery

If we sent the wrong item, or the pair arrived damaged, or something failed within the first month of normal use — a sole separating, stitching opening, a strap tearing — that is on us, not on you.

Message us on WhatsApp with photos within 48 hours of delivery for a wrong or damaged parcel, or as soon as you notice a manufacturing defect. We replace the pair at our cost, including both courier legs. If we cannot replace it, we refund the full amount including shipping.

What we cannot take back

• Pairs that have been worn outdoors — dust on the sole and creases across the upper are visible and we do check.
• Requests raised after the 7-day window has closed.
• Pairs returned without the original box, or in a box that has been taped, cut or written on.
• Damage caused by water, heat, drying in direct sun, polish or adhesives.
• Normal wear and tear after a month of use — sole thinning, colour deepening on tan leather, insole compression.
• Items marked as clearance or final sale on the product page, which are exchangeable for size but not refundable.

A note on genuine leather

Hand-stitched Kolhapuris and mojadis are stiff when new and soften over the first week of wear. Slight variation in colour, grain and stitch spacing between two pairs is normal in hand-made leather footwear and is not a defect — it is the reason they are worth buying. If a pair feels too tight on day one, wear it indoors for an hour a day for a few days before deciding.

Talk to us first

If anything about this is unclear, call +91 99600 15828 or +91 77096 71165 during shop hours, or email dheeraj.shoeswala@gmail.com. Most exchange problems are settled in one phone call.