1. Who you are dealing with

This website is operated by Dheeraj Footwear, a footwear retail business at Mini Market, Narayangaon, Dist. Pune, Maharashtra 410504, proprietor Dheeraj Gopal Chavan. Placing an order means you accept these terms.

You must be 18 or older, or be using the site with the involvement of a parent or guardian, to place an order.

2. Products and how they look on screen

We photograph our own stock and describe material, sole type and colour as accurately as we can. Screens differ, and hand-made leather footwear varies slightly from pair to pair in grain, shade and stitch spacing. Minor variation of that kind is normal and is not a defect.

All sizes on this site are listed in UK sizing. Use the Size Guide to convert from EU, US or your foot length in centimetres.

3. Stock availability

We sell the same stock at the counter in Narayangaon and on this website, so a size can occasionally sell out between your order and our packing. If that happens we call you within one working day and offer the same style in another colour, an alternative pair, or a full refund. Your choice.

4. Prices

All prices are in Indian Rupees and include GST where applicable. MRP shown struck through is the manufacturer's or our own printed price; the price you pay is the one displayed at checkout.

Shipping is free on orders of ₹999 and above, and a flat ₹60 below that. We may change prices or run offers at any time, but never on an order already placed.

If an obvious pricing error appears on the site — a decimal in the wrong place — we reserve the right to cancel that order and refund you in full rather than honour it.

5. Placing an order

Your order is an offer to buy. It becomes a contract when we confirm it on WhatsApp, email or by phone. We may decline an order if the pin code is not serviceable, if a Cash on Delivery address has a history of refused parcels, or if we suspect resale-scale ordering placed as a retail order.

Give a phone number that is reachable. Almost every delivery failure we see is caused by a switched-off phone.

6. Payment

You can pay online by UPI, debit card, credit card or net banking, or choose Cash on Delivery where available. Online payments are processed by our payment gateway on its own secure systems — we never see your card or UPI credentials.

For Cash on Delivery, the courier collects the exact order amount at your door. Repeatedly refusing COD parcels may mean we ask for advance payment on future orders.

7. Delivery

Orders are dispatched within one working day and typically delivered in 3 to 7 working days depending on the pin code, as set out in our Shipping Policy. Those timelines are our honest estimate, not a guarantee — once a parcel is with the courier, the courier controls the timing. Weather, bandhs and festival backlogs can add a day or two.

Risk in the goods passes to you on delivery. Title passes once we have received full payment.

8. Cancellation, exchange and refunds

You may cancel free of charge any time before dispatch. After delivery, our Return & Exchange Policy applies: 7 days for a size exchange with free courier pickup, and 7 days for a refund, in both cases on unused footwear in its original box.

Worn footwear cannot be returned. Manufacturing defects and wrong or damaged deliveries are replaced or refunded at our cost.

9. Accounts

You are responsible for keeping your account password to yourself and for orders placed from your account. Tell us at once if you think someone else has access. We may suspend an account used for fraud, abuse of the exchange policy, or repeated refused Cash on Delivery orders.

10. Loyalty points, coupons and referrals

• Loyalty points are earned on delivered orders and are redeemable against future purchases from ₹100 onwards, at one point to one rupee.
• Points and referral credits have no cash value, cannot be transferred or withdrawn, and are reversed if the order that earned them is returned or refunded.
• Coupons apply to the terms printed with them, cannot be combined unless stated, and may be withdrawn at any time.
• We may cancel points or coupons obtained through duplicate accounts or other manipulation.

11. Using this website

The photographs, product descriptions, articles and design on this site belong to us. You may share links freely, but please do not copy our product photos or written descriptions for another store.

Do not attempt to scrape the catalogue, break into accounts, overload the site, or place fake orders. We will pursue anyone who does.

12. Reviews you post

Reviews are moderated before publication. Post your honest experience. We remove abusive language, personal details, competitor promotion and anything that is clearly not from a real customer. By posting a review you allow us to display it on the site with your first name and city.

13. Our liability

We stand behind the footwear we sell: if it is defective, wrong or damaged in transit, we replace it or refund it. Beyond that, our liability for any order is limited to the amount you paid for that order. We are not responsible for indirect losses such as a missed function because a courier ran late.

Nothing here limits any right you have under the Consumer Protection Act, 2019 or other Indian law that cannot be excluded.

14. Governing law

These terms are governed by the laws of India. Any dispute is subject to the jurisdiction of the courts at Pune, Maharashtra.

Before that, please just call us. In our experience, everything gets sorted out on the phone.

15. Changes

We may update these terms; the date at the top of this page shows when. The terms that apply to your order are the ones published when you placed it.